Customer Care Advisor

Job Title:

Customer Care Advisor

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Title: Customer Care Advisor

Location: Onsite (1189 Colonel Sam Drive, Oshawa Ontario, L1H 8W8)

Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world's best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are.

We are growing our team of Customer Care Advisors. This is a great opportunity for you to build a customer service career.

What will you do in this role?

As a Customer Care Advisor at Concentrix, you will:

Welcome customers to the brand and our variety of products

Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally.

Assist customers with navigation and roadside assistance or vehicle warranty and recalls while making tailored recommendations on our products and services to meet their needs

Obtain, file, and input customer information and data

Listen attentively to our Member's needs, while demonstrating empathy and building rapport

Who You Are:

As a Customer Care Advisor your empathy, integrity, knowledge, and unique compassionate style will bring value with every interaction. You also have:

A High School Diploma (or equivalent)

Computer proficiency (including knowledge of windows-based applications)

1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) is beneficial

The flexibility to work a minimum of a 40-hour work week. Currently, we are not hiring students.

What's in it for you?

We invest in our people and teams for ongoing personal and career development, so each career path is meaningful. In this role, you will be provided with:

$17.75 hourly with the opportunity for monthly performance incentives

Registered Retirement Savings Plan, Medical, Dental, Vision Insurance after 90 days, and an Employee Assistance Program which includes free counseling sessions, to support the needs of each team member and much more. Apply and talk to a recruiter today.

Free Parking and Transit accessible

Some Extras: Employee Events and Social Committee, Free Wi-Fi, and Corporate Discounts

Great cafeteria, lunchrooms and window views on each floor, beautiful view of Lake Ontario.

Together, let's do something great.

If you find yourself smiling right now and this feels like the perfect next step in

your career, we want to hear from you. Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.

We are proudly one team, one company, 'One Concentrix' and we invite you to join us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

Canada

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The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.

Location:

CAN Oshawa

Language Requirements:

Time Type:

Full time